Test Bank For Therapeutic Communications For Health Care 3rd Ed By Tamparo

Chapter 3: The Helping Interview

MODIFIED TRUE/FALSE

1.Control is a critical factor in the helping interview. Even using patient or client implies superior/inferior, higher/lower, more-knowledge/less-knowledge. _________________________

ANS: F, patient (not client)

PTS: 1

2.Your personal appearance and the appearance of the medical office are vital keys in the helping interview. _________________________

ANS: T PTS: 1

3.When meeting clients for the first time, it is best to address them informally by their first names to lessen their anxiety. ________________________________________

ANS: F, formally by their last name

PTS: 1

4.In the helping interview, during resolution, allow time for the client to think about what has just been said and to formulate any questions. _________________________

ANS: T PTS: 1

5.During the orientation phase of the helping interview, it is best for the client to be standing when the health professional is seated. _________________________

ANS: F, seated

PTS: 1

6.It is advisable to make “small talk” when leading the client from the reception area to the exam room. _________________________

ANS: T PTS: 1

7.In the helping interview, genuineness means that there will be congruency between the verbal and nonverbal messages. _________________________

ANS: T PTS: 1

8.“Tell me about a typical day with your baby” is an example of an indirect statement. _________________________

ANS: T PTS: 1

MULTIPLE CHOICE

1.In the helping interview, the person needing help (vs. the person giving help) feels

a.	powerful	d.	gratified
b.	frightened or embarrassed	e.	b and c
c.	sad or angry

ANS: E PTS: 1

2.The orientation component of the helping interview involves

a.	very little preparation on the part of the health professional
b.	only the client and health professional
c.	empathy, not sympathy
d.	more risk for the client than the health professional
e.	none of the above

ANS: D PTS: 1

3.The clients says, “I cannot control my disease!” The health professional responds, “How is your mother doing?” This is an example of what roadblock?

a.	defending	c.	reassuring cliche
b.	shifting	d.	none of the above

ANS: B PTS: 1

4.In levels of need, if the client seems panicked, it means that the

a.	health care professional should talk more rapidly
b.	client does not listen
c.	client expects professional to help
d.	health care professional must supply advice

ANS: B PTS: 1

5.The following is a closed question.

a.	“When you move your foot, does it hurt?”
b.	“What foods cause your indigestion?”
c.	“When do you experience pain?
d.	“What actions bring on your productive cough?”

ANS: A PTS: 1

6.Statement(s) that is/are a roadblock(s) to communication include(s)

a.	Patting the client on the arm saying, “Everything will be OK after the doctor sees you.”
b.	“You couldn’t be sweating that much!”
c.	“Why did you do that to your daughter?”
d.	“If I were you, I’d just forget about the death of your spouse if it’s so painful.”
e.	all of the above

ANS: E PTS: 1

7.The following statement is moralizing/lecturing.

a.	“I’d never say that to you.”
b.	“Why can’t you just follow the doctor’s orders?”
c.	“You really ought to have done it this way.”
d.	“I just know it’ll get better for you.”